EVENT INFOrmation
 

For your own safety and enjoyment, we ask you to please follow the below:
 

  • Please refrain from bringing your own chairs as seating will be provided for all ticket types.

  • External food and drink will not be allowed into the event site. A full bar and snacks will be available for purchase onsite at our Luna Bar.

  • No dogs or pets (except guide dogs).

  • Please follow steward instructions and abide by the designated seating areas.

  • In all the venues, pathways will be created within the arena. Please leave these clear to enable other audience members to move around with ease.

  • All guests are asked to observe and comply with safety advice and site signage

  • In accordance with Smoke-Free Regulations, marquees and other areas of the Event are designated ‘No Smoking’ areas – this includes e-cigarettes.

  • At the end of the screening, please leave site promptly, keeping noise to a minimum. Our stewarding team can help direct you to public transport options.

  • Medical facilities are present onsite - if you need assistance please notify a steward.

  • Please follow all instructions given by our security & stewarding team. If you need any assistance at any time, please contact a member of staff.

  • In the event of an evacuation you will hear an announcement. Please ensure you follow all instructions and head to your nearest exit point. These are clearly marked and are located throughout the site.

  • Please place all rubbish into the bins provided or take it away with you.

  • Any drinks purchased onsite must be consumed within the event site.

  • The film certification is strictly enforced. Please take note of the film certification when purchasing tickets. Valid photographic ID will be required for any patron we believe to be under the age certification of the film.

  • The following ID can be used as proof of age: Current Passport, Current UK Driver’s License or Provisional License, VALIDATE UK, CitizenCard

  • The Luna Winter Cinema & all affiliated partners operate the Challenge 25 Policy. If you look under 25 please do not be offended if we ask you for proof of age. Please ensure you have valid photographic ID with you.

  • Credit/Debit Card Machines are operated by The Luna Cinema for The Luna Bar. Please note these are subject to suitable mobile coverage on the site and payment by card cannot be guaranteed. Please also note some of our partners do not accept credit/debit cards so please make sure you have cash if you intend to purchase onsite.

  • Please note The Luna Cinema cannot be held liable or responsible for any damage to vehicles or personnel possessions whilst attending any of our events.

    Please note failure to comply with any site rules could result in refused entry or immediate removal from the event.